The not too long ago revealed article, “Lawsuits, fines, complaints put stress on Athena Nursing Properties,” targeted consideration on a number of situations the place our well being care firm’s efficiency throughout this unprecedented, three-year-long interval of challenges was beneath what we have now strived for in Almost 4 a long time of offering high quality, expert nursing facility care in Connecticut and surrounding states.
Nevertheless, the overwhelming proof reveals that Athena, within the overwhelming majority of instances — comprising hundreds of affected person interactions every day — has delivered and can proceed to make sure a high quality care expertise for the sufferers and households we serve, whilst we acknowledge the uncommon situations the place the expertise is lower than we try to attain day by day.
Listed here are a few of the numerous examples of why Athena is thought for delivering a high-quality care expertise in Connecticut and surrounding states:
- Throughout our 46 services in Connecticut, Rhode Island, and Massachusetts we offer a continuum of care providers for our residents, together with short-term rehab, long-term care, respite, house care, hospice, and personal care. Now we have a confirmed report within the longevity of our workers members.
- Athena is a frontrunner and pioneer, and in 2015 initiated a substance-use dysfunction (SUD) program for sufferers who require these extra supportive providers in addition to required the expert degree of nursing care. Now we have helped hundreds of sufferers with SUD discharge efficiently again into the group with supportive providers in place.
- Our Athena Ambassador program rolled out efficiently in Rhode Island and Massachusetts and is now below approach in Connecticut. This system is designed for residents to have an advocate at our facilities, in addition to to make sure correct customer support and communication is handed to the suitable administration.
- When COVID-19 hit the state of Connecticut, Athena established herself as a frontrunner by being the one supplier within the state to open two specialty restoration facilities within the state in addition to reworking two of our present nursing houses into COVID-only buildings. We additionally accepted and proceed to simply accept all COVID admissions into all our houses to fulfill the calls for of the hospitals. We rose to the challenges introduced by the pandemic head-on with dedication and beauty in an effort to take care of these with the sickness, and thus saved the lives of many. We have been on the entrance line when the complexities of COVID-19 have been nonetheless unknown, and actively remodeled our services to reply to the decision to take care of essentially the most susceptible populations.
The labor scarcity and excessive price of expert staff has introduced new challenges to our trade. Nursing houses are usually not alone on this. Hospitals and rehabilitation services throughout the nation have all struggled to stability the necessity for high-quality care with rising prices of expert labor. We’re actively pursuing options to issues affecting nursing houses nationwide because of the fallout from the COVID-19 pandemic, which modified the panorama of nursing and labor availability.
The sufferers and households we serve, our valued staff, and the communities throughout Connecticut ought to be assured that Athena will proceed to fulfill the long-term care wants now and into the long run. We are going to work tirelessly to make sure that our residents at our services get the absolute best care to learn their well-being and longevity.
Lawrence G. Santilli is President and Chief Govt Officer of Farmington-based Athena Healthcare Techniques,